01 Acceptance of Terms
By accessing shieldcoresec.com, creating an account, enrolling in a program or executing an order form or statement of work with ShieldCore Security ("ShieldCore", "we", "us"), you agree to be bound by these Terms. If you accept on behalf of an organisation, you warrant that you are authorised to bind that organisation. If you do not agree, do not use the services.
02 Services
ShieldCore provides cybersecurity consulting, penetration testing and red team operations, managed detection and 24/7 SOC services, compliance consulting, and cybersecurity training including live cohorts, self-paced courses, labs, webinars and digital learning materials. Specific deliverables, scope, timelines and fees are defined in the applicable order form, statement of work or enrolment confirmation, which forms part of these Terms.
03 Online Courses
- Enrolment grants a personal, non-exclusive, non-transferable licence to access course content for the stated access period.
- Course materials, labs and recordings may not be shared, resold, republished or used to train competing programs or automated systems.
- Lab environments are provided for supervised learning only and are governed by our Acceptable Use Policy.
- Certificates of completion recognise participation and assessed performance; they are not third-party accreditations or a guarantee of employment.
- Curriculum, instructors and schedules may be updated to reflect current practice.
04 Consulting Services
Consulting engagements are delivered on the basis of the agreed statement of work. Advice and deliverables are prepared for the client's stated environment and objectives and should not be relied upon by third parties. The client is responsible for providing timely, accurate information and access; delays or inaccurate inputs may affect timelines and fees. Implementation of recommendations remains the client's decision and responsibility.
05 Penetration Testing Services
- Testing begins only after a signed authorisation ("rules of engagement") identifying in-scope assets, test windows, permitted techniques and emergency contacts.
- The client warrants that it owns the in-scope assets or holds documented authorisation from the owner, including from hosting and cloud providers where required.
- Security testing carries inherent risk of service disruption or data corruption. The client is responsible for maintaining current, tested backups before testing begins.
- Findings reflect the environment, scope and time window tested. A report is not a guarantee that no other vulnerabilities exist.
- Testing artefacts, credentials and exploit tooling are handled under strict controls and destroyed or archived per the engagement terms.
06 Payment Terms
- Training and digital products are payable in full at purchase unless stated otherwise.
- Consulting, testing and managed services are invoiced per the order form; unless stated otherwise, invoices are due net 15 days from the invoice date.
- Fees are exclusive of taxes, duties and withholdings, which are the client's responsibility.
- Late amounts may accrue interest at the lower of 1.5% per month or the maximum permitted by law.
- We may suspend services for accounts with overdue balances after written notice.
- Refunds and cancellations are governed by our Refund & Dispute Policy and Cancellation Policy.
07 Intellectual Property
All methodologies, tooling, templates, course content, labs, trademarks and site materials remain the exclusive property of ShieldCore Security or its licensors. Subject to full payment, the client receives a perpetual, non-exclusive licence to use engagement deliverables for its internal business purposes. Client data and client-owned systems remain the client's property. No rights are granted by implication or estoppel.
08 User Accounts
Accounts are personal and may not be shared. You are responsible for maintaining accurate registration details, safeguarding credentials, enabling available multi-factor authentication and all activity under your account. Notify us immediately of suspected unauthorised access. We may suspend or terminate accounts that violate these Terms or present a security risk.
09 Prohibited Activities
You may not use the services for unlawful purposes, attack systems you are not authorised to test, misuse training labs, interfere with ShieldCore infrastructure, share or resell course materials, upload malicious code, scrape or reverse engineer the platform, or circumvent access controls. Full detail is set out in the Acceptable Use Policy, which is incorporated by reference.
10 Limitation of Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, arising out of or relating to the services. ShieldCore's aggregate liability arising out of or relating to the services shall not exceed the fees paid by you to ShieldCore for the specific service giving rise to the claim in the twelve months preceding the event. These limits do not apply to liability that cannot be excluded under applicable law.
11 Disclaimer of Warranties
Except as expressly stated in a signed agreement, the services and materials are provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement. ShieldCore does not warrant that services will be uninterrupted or error-free, that all vulnerabilities will be identified, that any environment will be free of compromise, or that any specific career, certification or business outcome will be achieved.
12 Confidentiality
Each party will protect the other's confidential information using at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and subcontractors with a need to know who are bound by comparable obligations. Confidentiality obligations survive termination. Assessment findings, network detail and client data are treated as confidential by default and may be disclosed where legally compelled, with notice where lawfully permitted.
13 Governing Law
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and excluding the UN Convention on Contracts for the International Sale of Goods. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware, unless a signed agreement specifies another forum. Use of the services is additionally subject to our Export Restrictions & Compliance terms.
14 Changes to Terms
We may revise these Terms from time to time. Material changes will be reflected in the effective date and, where appropriate, notified by email or in-product notice. Continued use of the services after the effective date constitutes acceptance of the revised Terms.
15 Contact Information
ShieldCore Security · 350 Fifth Ave, New York, NY 10001, USA
Legal: legal@shieldcoresec.com
Support: support@shieldcoresec.com